Frequently Asked Questions
How long does it take to ship my order?
After receiving order we inform the warehouse employee to ship, Order processing takes 2-3 business day before shipment. Once your item is dispatched, the estimated delivery time is: 5 to 8 days
Where do you ship?
We currently ship to the US, Uk, Canada, New Zealand, Australia.
Please reach out to our support through our helpdesk.
- Email: hello[at]cutecubs.store
- Phone/WhatsApp: +1 914 370 7035
How to Get Order Tracking Link?
You Will Receive a Shipment Confirmation Email Once Your Order Has Shipped Containing Your Tracking Number(s). the Tracking Number Will Be Active Within 24 Hours.
Do you accept returns?
We Provide 90 Days Easy Return After Delivery.
- Return Eligibility: Items must be in the same condition as received (unworn/unused, with tags, and in original packaging) along with the receipt or proof of purchase.
- Initiating a Return: Contact us at hello[at]cutecubs.store to start the return process.
Is There Any Shipping Charges?
We offer Free Shipping for all orders $40+ to the US, UK, New Zealand, Canada, Australia. For orders below $40 we offer a small flat rate shipping fee to cover shipping cost.
